Clear Writing for a Complex World

3 Smart Email Strategies to Keep Customers Happy

December 06, 2016 | By Marijo Barry

You strategize about the best way to call or meet customers. But customers can be elusive. They’re busy. They’re far away. They’re out of the office. Yes,...

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The Foolproof Formula for Shaping Your Personal Brand as a Leader

December 01, 2016 | By Karin Anell

How often do you consider how you come across to colleagues in writing? Maybe you spend time thinking about how you want to be perceived as a leader, in...

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How NOT to Write a Letter to a Loyal Customer

November 18, 2016 | By Karin Anell

Dear director of customer loyalty at a very large financial institution in America:

I recently received a letter from you, informing me that you were...

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Can You Really Improve Your Business Writing in an Online Workshop?

November 11, 2016 | By Nancy Breuer

Your mission, should you choose to accept it, is to organize a multi-hour business writing workshop in the conference room on the last Friday of this...

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Write Actionable Feedback Daily, As Performance Reviews Go Out of Vogue

November 08, 2016 | By Nancy Breuer

Managers and teams are breathing audible sighs of relief at the news that annual performance reviews are going the way of poodle skirts. But a new anxiety...

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3 Painless Ways to Convey Business Strategy: Make It Happen!

October 19, 2016 | By Nancy Breuer

Quick: In one sentence, what is the business strategy you’re using right now?

Could everyone on your team explain it to you?

You know the strategy at...

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Cut Your Writing Training Budget in Half

October 14, 2016 | By Adam Halwitz

It’s no secret that helping your people to use writing to drive business results better is a daunting undertaking. While some may bring in outside...

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Why Reader-Centered Writing is a Key Tool for Scientists

October 11, 2016 | By Nancy Breuer

We non-scientists rarely find scientific writing a chair-gripping read. Most of us would admit that much scientific language baffles us. Yet scientists...

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7 Strategic Tips for Effective Financial Writing

September 20, 2016 | By Nancy Breuer

You did it! You persuaded your team to write about finance issues without relying on arcane finance terms. Now they use clear English instead. Nice to...

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Better Communications Acquired By The Ariel Group

September 15, 2016 | By Deborah Dumaine

Better Communications is excited to announce that we have merged with The Ariel Group. This will enhance our mission of using communication to drive...

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